Contact Us

Talk to a real person

Buying a robot mower, an electric bike, or a whole-home battery is a real decision. If you want help choosing — or you need something after your order arrives — we're here.

Get in touch

Phone: (855) 799-8740
Email: support@smartoutdoorsusa.com
Hours: Monday–Friday, 9:00am–5:00pm EST

We answer emails within one business day, usually much faster.

Not sure which machine fits?

Tell us about your space and we'll point you to the right product — or tell you honestly if we don't carry the right one yet. Useful details:

Robotic mowers: lawn size, steepest slope, and whether the yard is one connected area or separate zones.
Pool cleaners: pool size, shape, surface, and in-ground or above-ground.
Backup power: what you need to run and for how long.

Order questions

For shipping, returns, or warranty claims, include your order number and we'll take it from there. Our Shipping Policy and Return & Refund Policy cover the details.